Billing Frequently Asked Questions
General Billing Info
Before I receive my Monthly Report
After I receive my Monthly Report
General Billing Info
What are the scanner fees?
A full listing of scanner fees can be found here.
How much time am I billed for?
You are billed by the second for the amount of time you are logged in to the scanner. Users must log into and out of the scanner at the beginning of the time slot, and at the time they are ready to turn the magnet over to the next user respectively, not after set-up and before clean-up. During tech supported hours, you will be logged in at the start of your time slot, even if you show up late, unless there are extreme circumstances and you contact a member of the technical staff (Mary Foley, Larry White for MR, Nao Suzuki for MEG). (Records will be kept of all such interactions for future evaluation of scanner use efficiency.) We believe it is fair that the user pay for the time he/she uses the imager bay, (not just the imager itself) and consequently prevents others from using it.
What are F&A charges and who has to pay them?
Due to a revision in Partners Policy, the Martinos Center will now be including the costs of institutional overhead in addition to the user fees it charges to external (i.e., non-Partners HealthCare System) customers. Internal users will continue to pay full cost including institutional overhead (via indirect costs applied to their research funds), thereby covering a portion of Massachusetts General Hospital's space, administrative, and other costs associated with the provision of our services. The change in user fees for external customers is a move towards a consistent and equitable pricing structure for all users of the Core.
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Before I receive my Monthly Report
How do I report technical difficulties?
Technical difficulties should be reported to the correct email below within 24 hours:
for large bore systems: mri-time@nmr.mgh.harvard.edu
for small bore systems: small-bore-time@nmr.mgh.harvard.edu
for MEG system: meg-time@nmr.mgh.harvard.edu
What if my subject cancels?
You must first cancel your time on the appropriate calendar and then send an e-mail to the appropriate address (above) providing the reason for cancellation. Please make every effort to keep these incidents to a minimum by calling your subjects to confirm their appointments and making sure that they know when and where to report for the study, and how they can reach you at any time. It is our opinion that no-shows and last minute cancellations are rare, but if the records indicate that this is a problem for any particular group, special arrangements will be made.
What if I logged in to the wrong account?
You need to email Karen Dervin ASAP and let her know the date, time, scanner used, the account logged in under, and what the correct account should be.
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After I receive my Monthly Report
How long do I have to dispute my charges?
You have 30 days from the date the Monthly Reports are emailed to dispute your charges.
How do I remove a no show charge?
You must email the appropriate address (above) within 30 days to ask that the charge be removed. Please provide the date and scanner the charge was for, as well as the reason you are asking the charge be removed. Please note that charges will be removed ONLY for reasons outlined in our Scheduling Policies and Procedures.
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