Computing Systems Frequently Asked Questions

Accounts at the Martinos Center are centralized to one account for each user for all the major systems: UNIX login, scanner login, email, most centrally maintained Windows boxes and many web applications. Therefore you only need to create one account to access them all and when you change the password, it affects your login for all systems. To get a new account, have your supervising PI (or sponsoring faculty member) fill out the Account Request Form.

How do I change my password?

If you remember your old password and just want to change it, you can use the Change Password Form.

If you have forgotten your password, we can set your password to be the same as someone else with an account at the center. It must be someone that knows you well enough to be sure it is you when they talk to you on the phone or see you in person. Then they can set a temporary password for you on the form above and then tell you on the phone so you can go set your own private one at the same form.

Alternately, you can come to our office at CNY149 1109 with a picture ID and we will change your password for you.

It is very important to keep your password secure and therefore passwords should never be sent by email or exposed in plain text on web pages. You should also never share your password with anyone else. Each member of your group should get their own account.

I'm leaving the Martinos Center, will my account be closed?

If you would like your Martinos Center email forwarded to a new address, you can set that up here and it will remain in place indefinitely. We only close actual NMR login accounts if we are explicitly asked to by a PI, or if you fail to change your password after any of our required security updates.

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How do I read my email?

Email sent to your Martinos account will reside on our central email server named mail.nmr.mgh.harvard.edu. Details on how to setup your IMAP or POP capable email client (e.g. Outlook, Entourage, Thunderbird, OSX Mail utility, etc.) to read and send email using our server is detailed on our Email page. You can also read your email through the web interface at the Martinos Center Email Server website.

Why should I use IMAP instead of POP?

The POP mail protocol downloads your messages from the mail server and usually removes them from the server at the same time. Most email clients can be configure to delete messages on the server after a set delay or even not at all. The problem with the later is your email will build up till you go over quota and then you will stop getting new email. Your huge INBOX on the server will also add to the server load. Deleting a message in your POP client email reader does not delete that same message on the server if you left it there.

Also, if you want to read your email from a second location (like the web interface when you are on vacation) you will be in one of two bad situations. If your normal email reader using POP deletes the messages from the server when it downloads them, you will see none of your old emails through the second reader. If your normal email reader using POP leaves messages on the server, you will have to sift through every email you ever got with the second reader.

Another issue with POP is if you do use two different POP email readers from different locations and are leaving email on the server, they often will interfere with each other in such a way that you will end up downloading the same messages twice or more on the same email reader. There is also a security issue with POP if you use it to access email on a machine you do not own since your email will stay on that computer if you don't delete it (and even then there are ways to recover deleted files on computers).

The better mail protocol to use if you are using desktop that is always on the network is IMAP. With IMAP, you don't download your email messages to the local machine. They all stay on the server and your email reader works like a web browser with your messages being the web pages on the remote server. When you delete a message it is deleting it on the server. Your messages are not in multiple locations so there is no confusion. You can also make subfolders through IMAP that stay on the server.

Having a second, third or more email readers running at different locations (such as at home or on your laptop or through the web interface) is not a problem. All are view the same email on the same server which through the IMAP protocol keeps everyone in sync.

The main disadvantage to using IMAP is when you want to read email on portable devices like laptops and PDAs since you cannot in general read email while disconnected from the network. Many email readers though will cache email you have read such that this is possible to some extent. They also have read-ahead settings to cache all email you get. Alternatively, it is often possible to use POP with your email readers on portable devices and still use IMAP for your main desktop email reader. Just make sure in this case you set your POP settings to NOT delete email off the server.

How do I get a full backup of all my email?

The current email server stores messages in a database system that is not directly user accessible. Several long time UNIX users where used to the old server where one could access their email messages on the server through normal flat files in the file system. They took advantage of this fact to do periodic backups of their email. The email database does have a weekly backup in the central systems, but some users still want to make their own. To do this, create a new directory on a volume with enough space to hold all your email and change into it. Then run:

mailutil transfer '{mail:143/notls}' $PWD/

It is important that last argument be a absolute path ending in the '/' character. You may get several lines saying 'Permission Denied' which you can ignore. Just check your files after it is done to see that all your email Folders are there and not empty. The whole process could take a long time if your mail store is large.

Once you have all your email in flat files in the destination directory you designated, you can use standard backup programs such as tar to tape or making a CD. Or the destination directory you give to the mailutil command could be one on an attached USB drive you use for backups.

How do I forward my email to another account?

Go to the Martinos Center Email Server website and select the "Forward your Email" link.

Note: It is possible to foward to multiple accounts, including your own NMR account, by putting multiple addresses on the line separated by commas. A back-slash (\) must be put immediately before your own local address if you want the mail to go to your local NMR Center account, i.e. \user, not simply user.

How do I get my Partners email forwarded to my NMR account?

Instructions for how to do this can be found here.

How do I change how the Partners E-mail Gateway filters my email?

NOTICE -- as of 8/2007, Partners new gateway filters are not user controllable and the below info is invalid. We are still waiting for them to give us more info on this.

You can modify how Parters E-mail Gateway filters your email by going to its website (INTERNAL ONLY) at https://phsmgui.partners.org. Go to the bottom of the page you see and click on the bottom "here" link. You will be emailed a session key in the form of a URL. Go to the URL (it can be quite long) and there you can change your filter settings. You can set email addresses that should always be let through using the "Approved Senders" menu choice on the upper left of the page. The above link may also be reached from the Martinos Center Email Server website which will be easier to remember for all your Martinos Center E-mail needs.

NOTE: By letting messages through the filter in this manner you increase the risk of letting a message with a virus or trojan get into your mailbox and infect your computer and possibly other computers as well.

How do I setup an Out of Office / On Vacation message?

Go to the Martinos Center Email Server website and select the "Out-of-Office Reply" link.

How do I access email from offsite?

Go to the Martinos Center Email Server website and select the "Read Email" link. If you want to use a remote IMAP email reader client, read the settings instructions you will find on our Email page.

Why are attachments over 50MB rejected and what do I do instead?

When an email with a 50MB attachments ends up going to our all hands mailing list, it will end up in over 600 inboxes taking up over 20GB of space on the mail server. We actually limit attachments to just 40K on our all hands lists for this reason, but for other lists you can see how such things can quickly fill up our server. So for general email we feel that 50MB is a good cut-off. Many other sites you might try to send to might have even smaller limits. A 10MB attachment limit is common.

When you need to exchange a file larger than 10MB with another email user (or group of users) onsite or offsite, the solution is to use the FileDrop application. This application lets you upload the attachments to a secure website and it will send an email to all email addresses of your choice telling them how to access them. Go to the Martinos Center Email Server website and select the "FileDrop" link. FileDrop is still limited to a few 100MBs. If you have larger files, you will need to use the anonymous ftp drop.

The same situation applies to remote users trying to send you large attachments. Direct them to the same site above.

How do I subscribe/unsubscribe from mailing lists?

To sign up for a mailing list or get a list of existing lists, see this page.

How do I create a mailing list?

To request the creation of an E-mailing list at the Martinos Center, pertinent to Center functions, use this form.

Why are my posts to Martinos Center mailing lists failing?

There are two common reasons.

Many lists are closed and you need to be a member by registering your e-mail address. To join start at this page.

The second reason has to do with the From: field your mail software is sending. Closed lists compare the From: field with the registered address you gave when you joined to determine if your post should be accepted. These addresses need to be exactly identical for the post to be accepted. If they are not identical, character for character, the post will be rejected. Your choices here are 1) to change the registered address to be the same as what your mail software is sending or 2) change what your mail software sends as the From: field to be the same as that address which you registered. The first choice requires you to unsubscribe the current address and resubscribe with the same address as in your From: field. The second choice requires you to reconfigure your mail software to send the same From: address as that which you registered with the list.

I received a strange E-mail message about my NMR account. Is it real?

NMR staff will never send you an E-mail telling you your password has been changed or asking you for your password. Any E-mail asking you for any personal information must be considered suspect at a minimum and possibly a phishing scam of some sort. Such messages should be ignored.

I receive a lot of spam e-mail. Is there anything I can do about it?

Not really. The spam filter mechanisms both Partners and the Martinos Center have build databases of spam and use same to filter as much of it out as possible. There are two problems. First, the spammers know the algorithms and are getting better at by-passing them. Second, it's a reactive process; we have to play catch-up because the filters have to learn. So there's not a lot anyone can do.

You can report spam to the Federal Trade Commission by forwarding it to spam@uce.gov as outlined here: http://www.ftc.gov/bcp/conline/pubs/online/inbox.htm

You can also add email addresses to your blocked senders list by modifying your Partner E-mail Gateway filters as detailed here.

OS X Mail says a certificate could not be verified. Can I fix this?

You run the OS X Mail utility to read your NMR e-mail (You have already properly configured it, yes?) and it says Unable to Connect and goes on about "Mail was unable to verify the identity of this server" and adds "The root certificate for this server could not be verified" then asks if you want to continue. It does this every time you run Mail and it's annoying. This can be remedied. You need the NMR Certificate downloaded to your computer and stored on your keychain. The following procedure accomplishes this.

Download the certificate by clicking the following URL in the Safari Web browser.

http://www.nmr.mgh.harvard.edu/nmrca.crt

Nothing much will happen on the browser screen but the certificate should get downloaded to your download area, often your home directory, your Documents directory or your Desktop. Double click on the nmrca.crt icon and the Keychain utility should fire up. It will ask if you want to add the certificate. In the Keychain pull down list select X509Anchors, that's the trusted server list. Click OK and you should be asked for your password, enter it and click OK. It should add the certificate to your keychain at that point. Then you can quit the Keychain utility. That should do it. When you run Mail next, it should no longer gripe about the certificate being unverifiable.

Outlook Mail says a certificate could not be verified. Can I fix this?

You run Outlook to read your NMR e-mail over SSL (You have already properly configured it, yes?) and it complains about being "unable to verify the identity of this server" and adds "The root certificate for this server could not be verified" then asks if you want to continue. It does this every time you run connect and it's annoying. This can be remedied. You need the NMR Certificate downloaded to your computer and stored on your keychain. The following procedure accomplishes this.

Download the certificate by clicking the following URL in the Internet Explorer Web browser.

http://www.nmr.mgh.harvard.edu/nmrca.crt

A dialog should pop up. Choose View Certificate Authority. Click the two check boxes and Accept. Enter anything you want for a certificate password. If this is your laptop alone, just leave it blank. I don't really understand the need for this. It is annoying as you will be asked for it each time you make a connection to our secure site.

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Computing Facilities

What computers can I use interactively?

The vast majority of computer resources at the Martinos Center are group owned. Ask your supervisor what computers are part of their group at the Center and what policies they may have for using them. There are a handful of general login computers at the Center. These are not to be used for general analysis.

The machines gate, entry and door are our SSH servers for remote access into the center. It is also allowed for one to run text-based mail readers like pine or mutt on these computers. Any other use is prohibited.

The machines ichiban, bonaire and anago are located in south central and are first come, first serve. These are old boxes with not enough power to run current analysis streams. They work fine as terminals and for remote users to use to unpack data.

The machines reward and oct are development and testing machines for users to test out jobs interactively that they plan to run on the batch cluster (see next question). These are 32-bit and 64-bit machines respectively.

How do I use the non-interactive batch cluster?

There is batch cluster called seychelles that is available, for anyone doing analysis at the Center, to which jobs may be submit. These jobs must be non-interactive. For access to seychelles and instructions on how to use it, send a request to .

What computers should I buy for use at the Center?

Quotes for workstations (Linux and/or Windows) that the IT group supports can be found on our Quotes and Price List page. The BASE quotes (which have lots of options) are from the local company BTP (formerly Mainboard) with whom we have a long running relationship. We also recommend Dell workstations which are not as customizable but being strictly engineered are more reliable. We can get very good discounts of the web prices of Dell through our Partners representitive. Users can buy from other vendors and the IT group will do our best to support them, but the user will be responsible for dealing with getting hardware support from the vendor if we determines something is broken.

Whatever you decided to by, please first to discuss it so we can make sure it appropriate for your needs and for what we can handle at the Center.

For Apple computers, the best deals can be obtained from Harvard TCP division.

I bought my computer. What do I do to get it on the NMR network?

The first thing you need to do is register the computer with the Center SysAdmins so we have all the information we need to be able to help you in the future. This can be done by filling out the registration form found here.

What laptop do you suggest I buy?

For IBM laptops, the best deals can be obtained from Harvard TCP division. Also, we can get very good deals on Dell laptops. Go to their website and go through the Healthcare site to get an E-quote on the laptop configuration of your choice. Then send it to us and we will get a better quote from our Dell representative. If you are looking to buy personally, Dell gives employee discounts at http://www.dell.com/eppbuy.

How do I get my laptop on the network?

For laptops, you should configure the (non-wireless) network adapter for DHCP ("obtain IP address automatically"). In South Central, the scanner bay areas and the 2nd Floor East, you must register your laptop with us using this form.

The wall jacks that are network ports will always be in orange. Even then, not all the ports are active. Ask the IT group to check a port if you are not sure. Hubs and switches are not allowed at MGH by order of Partners Network Engineering. DO NOT use these on the orange ports. There are some hubs set up in various areas that are connected to a second network adapter on Linux workstations which are serving as routers for the devices on the hubs. This is provisionally allowed for now.

Do I need to do anything if I move a computer/laptop?

If your laptop is connected to a network wall jack and is moved anywhere in CNY except South Central, first floor or second floor east, and is set up to use DHCP (get address automatically) there should be no problem. Currrently, for CNY 149 South Central, first floor or second floor east, your computer MAC address needs to be registered or it will only work on the private network hubs in South Central. To get your MAC address registered see How do I get my new computer/laptop on the network?

Before you move a desktop to a new office you should contact the and let us know the name of the computer, the current location and the new location you wish to move. You may very well need a new IP address because your new office may be on a different subnet and your old IP address will not work. The result will be that your computer will not see the network and you will not have access to it.

How should I dispose of old computer equipment?

Contact the with a description, model, S/N and MGH inventory tag (if present).

If the equipment has an MGH inventory tag you must contact from Partners Research Space Management (phone number 617-643-2197) to have it removed from their capital equipment inventory database. More information is available at http://www.massgeneral.org/rsmg/mainequipment.asp

After contacting us with that information, if you know the equipment no longer works, you can contact Partners I.S. to arrange for a pickup. More info here.

How do I get on the network using wireless?

All we know about the wireless situation at Partners is detailed on this page. You are not allowed to install your own personal wireless access points.

Is there a flatbed scanner I can use to scan my photos/documents?

Yes, it's in South Central connected to the workstation Nasu.

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Applications

What programs do we have a site license for?

Currently, the only application program for which the Martinos Center has a site license is McAfee anti-virus. No other applications such as Office, Windows, Endnote, or Matlab are site licensed. Any application other than McAfee anti-virus must be purchased by those wishing to use them.

How do I install McAfee antivirus?

The Center has site licenses for McAfee anti-virus software. See the instructions below for its installation.

Instructions for installing McAfee anti-virus on Mac OSX

Instructions for installing McAfee VirusScan for Windows

The above methods are for machines (and laptops) connected to our internal network.

How do I install Matlab on my Windows/Mac/Linux box?

You can run Matlab using our network license on your Windows/Mac laptop or workstation. This copy of Matlab will only work when you are behind the Partners firewall (when you are at MGH or the Martinos Center) and requires an active internet connection. To install the network license version on a Windows, Linux or Macintosh computer, follow the instruction here.

If you want a copy that will work on your computer wherever you take it, you need to buy a standalone license. Individual licenses are $325 (see most current price here) for the Suite (includes, Matlab, Simulink, Symbolic Math, Control Systems, Image Processing & Signal Processing) plus approx $220 for any additional toolbox (there is a list of available toolboxes here. This is discounted from the regular Matlab academic pricing of $1600 for the Suite. This license will renew yearly evry July. The renewal will be approximately 25% of your initial cost and will provide you with upgrades and technical support. If you choose not to renew, the software will become inactive on that date.

If you wish to buy just the Suite, you can ask Janice (or whoever writes up PO reqs for you) to create a req to vendor Harvard Enterprise Licensing for item:

EL57399 MATLAB BASE 08-09 MLP LIC

How do I buy MS Office?

The best deal we have found so far for Office is from PCConnection/GovConnection. Go see Janice (or your purchase manager) and buy one of:

Office Home and Student 2007 for Windows Item# 7320955 (Word, Excel, PowerPoint -- does not include Outlook)	$137.00
Office 2008 for Mac Home and Student Item# 8076309 (Word, Excel, PowerPoint, Entourage with IMAP/POP only)	$126.95

We CANNOT buy Microsoft products from Harvard's site licensing as their contract forbids it for affiliates like us. Partners has a way to purchase Microsoft products at some small discount described on their Sofware Assest Management -- Microsoft page. If you need Outlook, you can get it through Partners for $54.86. If you need an Entourage version that can access the Partners Exchange server directly (IMAP can be used to access email in the Student version but you will have no access to Partners contact lists or calendars) then you will need to get the full version of Office 2008 for the Mac off the Partners site.

How do I buy Adobe Products?

The best deal on Acrobat, Photoshop, Illustrator and other Adobe products is from Harvard. See the Adobe section of the Harvard Price List. Note that installation CDs and licenses are sold separately. We already have copies of many of the popular CDs so check with us first.

How do I buy Endnote?

The best deal on Endnote is from Harvard. See the ISI Researchsoft section of the Harvard Price List.

How do I buy other software?

Take a look first at the Harvard Price List. If you have a MIT association, you can check with them. Otherwise, check out PCConnection who gives us pretty good discounts.

How do I run Freesurfer or other analysis programs?

The IT Support Group does not support specific analysis programs. The default login settings for new users does include an alias nmrenv for setting up your environemnt for running the FreeSurfer tools. For more on Freesurfer, you can check the Freesurfer Website. For support issues, send email to or join the Yahoo! group at martinos-tech.

I need program X installed on my workstation?

Our support resources are limited and installing non-standard software on user workstations will be considered on a case-by-case basis. Email the .

What program do I use to view/edit images? To screen capture? I cannot find the xv program?

Use the commands from the ImageMagick suite of tools. Run 'man ImageMagick' for a list of commands. The display command can be used to view and edit images. The import command can be used to screen capture.

The xv program is a commercial program that requires anyone who uses it to buy a license. We will not install it on systems unless the user proves they have bought a license.

How do I get my Linux box to show Chinese/Japanese/etc.?

You should contact the and ask them to install support for your desired language on your workstation (make sure to give the name of the workstation).

My GNOME Desktop is acting strangely. How do I reset it?

Most likely due to a crash your GNOME settings have become corrupted. Reset GNOME to orginal defaults by logging out and then pressing Ctrl-Alt-F1 together. Login at the text prompt and then do

pkill -u $USER gconfd-2 pkill -u $USER nautilus rm -rf .gnome .gnome2 .gconf* .gtk* .sawfish* .save-* rm -rf /tmp/gconfd-$USER /tmp/orbit-$USER

then 'exit' to logoff and press Ctrl-Alt-F7 together. You can then login as normal.

Remember to go into Screensaver Preferences after this and set your screensaver back to Blank

How can I change my default login from Gnome to KDE?

From a terminal run:

switchdesk kde

and then logout/login.

Firefox keeps complaining it is already running. Should I create a new profile?

Please read the explanation on this page. Assuming you are not running Firefox already and have a stale lock, you can will simply need to delete the lock files from your default profile folder. You can find these files using these commands (NOTE: in what follows -name is the literal text -name. Not your username.):

find ~/.mozilla/firefox -name lock find ~/.mozilla/firefox -name .parentlock

Someone in my lab has locked the screen on their linux desktop. Can I unlock it?

The key combination ctrl-alt-backspace will reboot the X server and force logout anyone who is logged in at the console. This will also kill any processes that user was running. Note ctrl-alt-backspace is not the same as ctrl-alt-del (which will reboot the entire computer).

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Disk Space

Why does my home directory have such a small quota?

Home directories are not the place to store analysis data. These are personal files spaces for simple documents, email and settings. Research data should be stored on group volumes or central raid volumes. The default quota is 400MB but we will allow as high as 1GB when there is a demonstrated need.

I am over quota. How do I fix it?

You will need to get to a text login. If you are at a Linux workstation, log out if you are logged in. Press Ctrl-Alt-F1 to get a text login and then login. Run 'quota' to see how far you are over quota. Delete or move files to get comfortably under quota. Then logout and press Ctrl-Alt-F7 to go back to the GUI login.

You can run

du -sk -- .??* * | sort -n

as a way to get a list of what is taking up the most room. The .??* catches hidden directories like .Trash which is often filled as people forget to empty it.

Where can I store my data?

Each group is responsible for buying the disk storage space they need to do their analysis. They do this either by large disks attached to the workstations the group owns or by buying central raid volumes. Ask your supervisor or a more experienced user in your group about what disk spaces your group owns.

Is there any large temporary space I can use?

Yes, a few spaces. Please see our Disk Space web page for a list.

How do I buy central data volumes?

Disk space on the central network RAIDS is available for $400 per 64GB for 3 years. We have 64GB and 128GB volumes available. This disk space is high availability (RAID on UPS) and backed up weekly to tape.

Actually payment is complex. We cannot charge your funds directly. Instead we will use your fund at some point in the next few months as a fund paying a percentage of a PO the IT group is making for equipment. Therefore we need to know the fund to use and when it might expire. If you do not have a MGH Peoplesoft based fund, we will ask you to buy for us something that cost the amount required like tapes or disks.

What is the backup policy at the center?

Our backup policy is described on our Backup web page.

How do I get files restored from a volume that is backed up?

Send us an detailing the full path of the files and directories you need restored. Tapes are stored in building 120 and due to increments, many tapes may have to spooled through. So the whole process can take a couple of days.

How do I setup permissions so a group of users have write access?

This is a complex issue with no simple answer. There is a discussion of what you need to know on our Understanding Group Permissions in UNIX page.

How do I find out what permission groups I am in?

groups

A list of groups your account is in will be printed. The first group listed will be your personal group. You can give an account name as an argument to find out what groups another user is in.

To find out what users are in a particular group named groupname, you need to run

ypmatch groupname group

How secure is my data?

When someone asks "how safe is my data?", there are at least two different aspects to what "safe" means: data loss/corruption and data access security. The first issue is discussed on our Backup web page. The security issue is discussed on our Security web page.

How do I mount a USB drive on my computer?

For linux CentOS systems, plug USB cable from the drive to the USB port on the computer. After a few seconds the drive should mount automatically under the /media/<LABEL> directory if it has been given a label or under /media/usbdrive if it hasn't.

Make sure to use the USB 2.0 ports. These are usually only on the back of the machine on a PCI card (unless you have a very new machine). You can tell if your disk is in a 2.0 plug (usually) by running the command 'lsusb' in a terminal window after the drive mounts. You should see the drive on Bus 001. If not, it is on a USB 1.1 plug.

Why use USB 2.0 rather than USB 1.1? USB isn't particually fast as a rule but USB 1.1 is glacially slow by comparison to USB 2.0.

For Mac OSX Tiger or Windows XP systems, plug the USB cable from the drive to the USB port on the computer. After a few seconds you should see the drive mounted on your Desktop (for Mac OSX Tiger systems) or in "My Computer" (for Windows).

These instructions work for thumb drives as well.

IMPORTANT NOTE! ALWAYS unmount your disks BEFORE you unplug them. Failure to do so can result in unrecoverable data corruption.

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Remote Access

How do I get a text login to the Linux systems from outside MGH?

Please read the SSH Login section of our Remote Access page.

How do I get a GUI login to Linux/Windows/Mac systems from outside MGH?

To run Linux graphics programs like Freesurfer on Linux systems in the Martinos Center but with the graphics displaying on a system outside MGH, read the VNC over SSH tunnel section of our Remote Access page.

How do I transfer my data to/from outside MGH?

Please read the Transfering Data section of our Remote Access page.

How do I make data available via FTP to outside users?

Please read the Sharing Data section of our Remote Access page.

How can outside users send me data files?

Please read the Sharing Data section of our Remote Access page.

How do I access internal MGH web sites from outside MGH?

Please read the Web Proxy section of our Remote Access page.

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Printing

How do I print to printer X at the center?

Please read the Printing web page.

Who do I contact if the printer needs paper?

It is not the responsibility of the Sysadmins to stock the printers with paper. Do not email the asking us for paper. Network printers are a shared resource at the Martinos Center, so if you use the printers, it is your responsibility to get paper for them. Paper is stocked in the Administrative area (Rm 2301) next to Janice White's desk. Do not contact Janice and tell her you need paper, you must go to the office and get it.

Who do I contact if the printer needs toner?

This varies from printer to printer. Ask other nearby users if you are unfamiliar with local protocol. Otherwise contact the but we encourage users to change their own toner as this will likely be a lot faster than waiting for us to respond. If you replace a toner cartridge, please use the packaging from the new cartridge to recycle the old one. The box with the new cartridge will contain a UPS shipping label you can affix to the box to send the old cartridge back to the manufacturer. You need to label the box with the old cartridge and take it to the UPS receiving area next to the first floor mail room in building 149.

Who do I contact if the printer looks fine but jobs don't print?

You should contact the but first try power cycling the printer (turn it off, wait 10 seconds and turn it back on) and resending your document to print. Also make sure the computer from which you are trying to print is connected to the network (do webpages load ok?). As always, when you email us, be sure to include the name and physical location of the computer you're using.

Who do I contact if the printer is just plain broken physically?

Call the Partners Help Desk at 6-5085 to report the problem. They will send a technician to the printer and is it best to have someone in the area of the printer (i.e. YOU) be the contact. See if the printer has a Partners/MGH Control number on it and have that ready when you call. If you see no control number, make sure to know the model number and room number of the printer.

How do I get a conference poster printed?

Please read our Poster Printing web page.

How do I get something printed on both sides of the page?

Please read our Duplex Printing web page.

I keep getting errors trying to print in MATLAB

Unfortunately Java is just plain broke and the print GUI in matlab will often just fail. You will have to use the print command from the command line as documented at the following address.

http://www.mathworks.com/access/helpdesk/help/techdoc/ref/print.html

And in general you will do something like

print -dpsc2 -Psccolor

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Web and Other Services

How do I get a website for my research group?

We can setup Web space for your group where you may put pages you design and write yourself. The base URL for the page area, the Web address, will be of the form http://www.nmr.mgh.harvard.edu/Labname where Labname can be any short-ish string you like with no spaces or punctuation in it. Just contact us at for more info.

How do I get a website just for my personal stuff?

Create a sub-directory within your home directory named public_html. Any files you put in public_html will be visible from http://www.nmr.mgh.harvard.edu/~username. If you create a file called index.html in the directory it will automatically load anytime someone opens a browser to that link. If you choose not to have an index file, the browser will list all the contents of the directory.

How do I find out if my website is being browsed?

Web page hit statistics are maintained for all virtual hosts on the Web server. These statistics may be reached from this Web page statistics link. These Web page hit statistics are based on what local URL is used and the IP address of the site browsing them.

How do I create or change my people page data on the main website?

Please see the People Page Editing web page.

How do I add a photo to my people page data on the main website?

Create a jpg that is 150 x 150 pixels and email it to .

Can you setup a Wiki for my group?

Yes, we use the MediaWiki wiki engine. We can setup a site for you. Right now accounts on wiki sites are separate from the normal NMR accounts and thus not part of our "single signon". Contact us at for more info.

Can you setup a content portal like Plone for my group?

This is being investigated but is not yet available. Send email to to register your interest.

How can I access journal article PDFs?

The Martinos Center has no special access itself. If you have a Harvard appointment, you can access articles through their eCommons site.

My web browser says a certificate could not be verified when I try to access a Martinos web page over https. Can I fix this?

You need to download the Martinos Center Certificate Authority and install it in your web browser. On Windows, do this by clicking the following URL in the Internet Explorer Web browser.

http://www.nmr.mgh.harvard.edu/nmrca.crt

On Mac OX, click on the same link above in Safari. Nothing much will happen on the browser screen but the certificate should get downloaded to your download area, often your home directory, your Documents directory or your Desktop. Double click on the nmrca.crt icon and the Keychain utility should fire up. It will ask if you want to add the certificate. In the Keychain pull down list select X509Anchors, that's the trusted server list. Click OK and you should be asked for your password, enter it and click OK. It should add the certificate to your keychain at that point. Then you can quit the Keychain utility. That should do it. When you run Mail next, it should no longer gripe about the certificate being unverifiable.

If you use Firefox on Linux, Windows or OSX, also just click on the link above and follow the directions in the dialogs that come up for adding the NMR/Martinos Certificate to Firefox.

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