Computing Systems Frequently Asked Questions

For general support information on the Martinos Center computing systems, please see our Computer Accounts and Resources page.

General

Accounts and Passwords

Email

Computing Facilities

Applications

Files and Disk Space

Remote Access

Printing

Web and Other Services

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General

How do I get help from the IT Support Group?

Email us at .

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Accounts and Passwords

How do I get an NMR login account?

Accounts at the Martinos Center are centralized to one account for each user for all the major systems: UNIX login, scanner login, email, most centrally maintained Windows boxes and many web applications. Therefore you only need to create one account to access them all and when you change the password, it affects your login for all systems. To get a new account, have your supervising PI (or sponsoring faculty member) fill out the Account Request Form.

How do I change or reset my NMR password?

If you remember your old password and just want to change it, you can use the Change Password Form.

If you don't remember your old password, you have several options:

(1) You can use the following page to reset your Martinos account password using your Partners account credentials if you know them:

https://www.nmr.mgh.harvard.edu/facility/pwchange_partners

(2) We can set your password to be the same as someone else with an account at the center. It must be someone that knows you well enough to be sure it is you when they talk to you on the phone or see you in person. Then they can set a temporary password for you on the form above and then tell you on the phone so you can go set your own private one at the same form.

(3) You can come to our office at CNY149 1109 with a picture ID and we will change your password for you.

It is very important to keep your password secure and therefore passwords should never be sent by email or exposed in plain text on web pages. You should also never share your password with anyone else. Each member of your group should get their own account.

What about my Partners username and password?

If you know your Partners User name but have forgotten your password, visit https://myprofile.partners.org/. If you don't remember your User name you must contact the Partners Help Desk at 617-726-5085. If you don't have a Partners account but need one, you need to request a non-employee ID from Dee Dee Correia at the Martinos Center administrative office in CNY149 2301.

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Email

How do I read my email?

Email sent to your Martinos account will reside on our central email server named mail.nmr.mgh.harvard.edu. Details on how to setup your IMAP or POP capable email client (e.g. Outlook, Entourage, Thunderbird, OSX Mail utility, etc.) to read and send email using our server is detailed on our Email page. You can also read your email through the web interface at the Martinos Center Email Server website.

Why should I use IMAP instead of POP?

The POP mail protocol downloads your messages from the mail server and usually removes them from the server at the same time. Most email clients can be configure to delete messages on the server after a set delay or even not at all. The problem with the later is your email will build up till you go over quota and then you will stop getting new email. Your huge INBOX on the server will also add to the server load. Deleting a message in your POP client email reader does not delete that same message on the server if you left it there.

Also, if you want to read your email from a second location (like the web interface when you are on vacation) you will be in one of two bad situations. If your normal email reader using POP deletes the messages from the server when it downloads them, you will see none of your old emails through the second reader. If your normal email reader using POP leaves messages on the server, you will have to sift through every email you ever got with the second reader.

Another issue with POP is if you do use two different POP email readers from different locations and are leaving email on the server, they often will interfere with each other in such a way that you will end up downloading the same messages twice or more on the same email reader. There is also a security issue with POP if you use it to access email on a machine you do not own since your email will stay on that computer if you don't delete it (and even then there are ways to recover deleted files on computers).

The better mail protocol to use if you are using desktop that is always on the network is IMAP. With IMAP, you don't download your email messages to the local machine. They all stay on the server and your email reader works like a web browser with your messages being the web pages on the remote server. When you delete a message it is deleting it on the server. Your messages are not in multiple locations so there is no confusion. You can also make subfolders through IMAP that stay on the server.

Having a second, third or more email readers running at different locations (such as at home or on your laptop or through the web interface) is not a problem. All are view the same email on the same server which through the IMAP protocol keeps everyone in sync.

The main disadvantage to using IMAP is when you want to read email on portable devices like laptops and PDAs since you cannot in general read email while disconnected from the network. Many email readers though will cache email you have read such that this is possible to some extent. They also have read-ahead settings to cache all email you get. Alternatively, it is often possible to use POP with your email readers on portable devices and still use IMAP for your main desktop email reader. Just make sure in this case you set your POP settings to NOT delete email off the server.

How do I get a full backup of all my email?

The current email server stores messages in a database system that is not directly user accessible. Several long time UNIX users where used to the old server where one could access their email messages on the server through normal flat files in the file system. They took advantage of this fact to do periodic backups of their email. The email database does have a weekly backup in the central systems, but some users still want to make their own. To do this, create a new directory on a volume with enough space to hold all your email and change into it. Then run:

mailutil transfer '{mail:143/notls}' $PWD/

It is important that last argument be a absolute path ending in the '/' character. You may get several lines saying 'Permission Denied' which you can ignore. Just check your files after it is done to see that all your email Folders are there and not empty. The whole process could take a long time if your mail store is large.

Once you have all your email in flat files in the destination directory you designated, you can use standard backup programs such as tar to tape or making a CD. Or the destination directory you give to the mailutil command could be one on an attached USB drive you use for backups.

How do I forward my email to another account?

Go to the Martinos Center Email Server website and select the "Forward your Email" link.

Note: It is possible to foward to multiple accounts, including your own NMR account, by putting multiple addresses on the line separated by commas. A back-slash (\) must be put immediately before your own local address if you want the mail to go to your local NMR Center account, i.e. \user, not simply user.

How do I access my Partners email account?

Partners has a webmail client for email at http://www.partners.org/email.

How do I get my Partners email forwarded to my NMR account?

Partners does not allow email forwarding.

How do I change how the Partners E-mail Gateway filters my email?

NOTICE -- as of 8/2007, Partners new gateway filters are not user controllable and the below info is invalid. We are still waiting for them to give us more info on this.

You can modify how Parters E-mail Gateway filters your email by going to its website (INTERNAL ONLY) at https://phsmgui.partners.org. Go to the bottom of the page you see and click on the bottom "here" link. You will be emailed a session key in the form of a URL. Go to the URL (it can be quite long) and there you can change your filter settings. You can set email addresses that should always be let through using the "Approved Senders" menu choice on the upper left of the page. The above link may also be reached from the Martinos Center Email Server website which will be easier to remember for all your Martinos Center E-mail needs.

NOTE: By letting messages through the filter in this manner you increase the risk of letting a message with a virus or trojan get into your mailbox and infect your computer and possibly other computers as well.

How do I setup an Out of Office / On Vacation message?

Go to the Martinos Center Email Server website and select the "Out-of-Office Reply" link.

How do I access email from offsite?

Go to the Martinos Center Email Server website and select the "Read Email" link. If you want to use a remote IMAP email reader client, read the settings instructions you will find on our Email page.

Why are attachments over 50MB rejected and what do I do instead?

When an email with a 50MB attachments ends up going to our all hands mailing list, it will end up in over 600 inboxes taking up over 20GB of space on the mail server. We actually limit attachments to just 40K on our all hands lists for this reason, but for other lists you can see how such things can quickly fill up our server. So for general email we feel that 50MB is a good cut-off. Many other sites you might try to send to might have even smaller limits. A 10MB attachment limit is common.

When you need to exchange a file larger than 10MB with another email user (or group of users) onsite or offsite, the solution is to use the FileDrop application. This application lets you upload the attachments to a secure website and it will send an email to all email addresses of your choice telling them how to access them. Go to the Martinos Center Email Server website and select the "FileDrop" link.

The same situation applies to remote users trying to send you large attachments. Direct them to the same site above.

FileDrop is still limited to a few 100MBs. If you have larger files, you will need to use the Partners Research Computing Secure File Transfer & Collabortion Site. The tools there handle amounts up to 100GB. If you need to transfer more than that, contact the .

How do I subscribe/unsubscribe from mailing lists?

To sign up for a mailing list or get a list of existing lists, see this page.

Note that subscription to the all-accounts and all-hands mailing lists is required of all Martinos Center account holders. Subscription to other lists may be compulsory depending on what you do at the center (such as mri-scan if you use the MRI scanners).

How do I create a mailing list?

To request the creation of an E-mailing list at the Martinos Center, pertinent to Center functions, use this form.

Can my lab have a shared email account for recruiting purposes?

You can contact EmailGroupMailbox@partners.org to request a shared email account. The address will be "nameyouchoose"@partners.org or @mgh.harvard.edu. The Martinos Center does not support shared @nmr.mgh.harvard.edu or @martinos.org accounts.

Why are my posts to Martinos Center mailing lists failing?

There are two common reasons.

Many lists are closed and you need to be a member by registering your e-mail address. To join start at this page.

The second reason has to do with the From: field your mail software is sending. Closed lists compare the From: field with the registered address you gave when you joined to determine if your post should be accepted. These addresses need to be exactly identical for the post to be accepted. If they are not identical, character for character, the post will be rejected. Your choices here are 1) to change the registered address to be the same as what your mail software is sending or 2) change what your mail software sends as the From: field to be the same as that address which you registered. The first choice requires you to unsubscribe the current address and resubscribe with the same address as in your From: field. The second choice requires you to reconfigure your mail software to send the same From: address as that which you registered with the list.

I received a strange E-mail message about my NMR account. Is it real?

NMR staff will never send you an e-mail asking you to send your password via e-mail. We do send out periodic emails asking you to change your password according to the password change policy schedule. It is imperative you always carefully check the website addresses of any site such emails send you to. Feel free to e-mail to verify if you have doubts. All email asking you for any personal information must be considered suspect at a minimum and possibly a phishing scam of some sort. Educate> yourself on spotting Phish.

What should I do when I receive spam or phishing e-mail. Is there anything I can do about it?

If you receive any suspicious spam, especially phishing emails that attempt to harvest your password or trick you into opening a nefarious URL, please forward the email as an attachment to nospam@partners.org.

You can report spam to the Federal Trade Commission by forwarding it to spam@uce.gov as outlined here: http://onguardonline.gov/articles/0038-spam

You can also add email addresses to your blocked senders list by modifying your Partner E-mail Gateway filters as detailed here.

Here is a guide to detecting phishing attacks.

OS X Mail says a certificate could not be verified. Can I fix this?

You run the OS X Mail utility to read your NMR e-mail (You have already properly configured it, yes?) and it says Unable to Connect and goes on about "Mail was unable to verify the identity of this server" and adds "The root certificate for this server could not be verified" then asks if you want to continue. It does this every time you run Mail and it's annoying. This can be remedied. You need the NMR Certificate downloaded to your computer and stored on your keychain. The following procedure accomplishes this.

Download the certificate by clicking the following URL in the Safari Web browser.

http://www.nmr.mgh.harvard.edu/nmrca.crt

Nothing much will happen on the browser screen but the certificate should get downloaded to your download area, often your home directory, your Documents directory or your Desktop. Double click on the nmrca.crt icon and the Keychain utility should fire up. It will ask if you want to add the certificate. In the Keychain pull down list select X509Anchors, that's the trusted server list. Click OK and you should be asked for your password, enter it and click OK. It should add the certificate to your keychain at that point. Then you can quit the Keychain utility. That should do it. When you run Mail next, it should no longer gripe about the certificate being unverifiable.

Outlook Mail says a certificate could not be verified. Can I fix this?

You run Outlook to read your NMR e-mail over SSL (You have already properly configured it, yes?) and it complains about being "unable to verify the identity of this server" and adds "The root certificate for this server could not be verified" then asks if you want to continue. It does this every time you run connect and it's annoying. This can be remedied. You need the NMR Certificate downloaded to your computer and stored on your keychain. The following procedure accomplishes this.

Download the certificate by clicking the following URL in the Internet Explorer Web browser.

http://www.nmr.mgh.harvard.edu/nmrca.crt

A dialog should pop up. Choose View Certificate Authority. Click the two check boxes and Accept. Enter anything you want for a certificate password. If this is your laptop alone, just leave it blank. I don't really understand the need for this. It is annoying as you will be asked for it each time you make a connection to our secure site.

How do I delete emails in Squirrelmail once I'm over quota?

When webmail deletes an email message, by default it moves it to your trash folder, by first copying the message to the new folder, then deleting the original message. This copy operation is failing because Webmail doesn't have enough room to copy the message, so it never gets to the second step of actually deleting it. The solution to this is to temporarily turn off your trash folder, so that when you delete a message, it is immediately gone.

To do this:

1) Log into Webmail and click on the Options link.
2) Click on the Folder Preferences link.
3) At the top under Special Folder Options, you'll need to change the Trash Folder option to "[Do not use trash]"
4) Click the Submit button at the bottom to save your changes.

Once this is complete, you should be able to delete messages again. Once you're back under quota, just follow the steps above again and change the Trash Folder option back.

Thunderbird keeps crashing. What can I do about it?

People with large Thunderbird indexes should symlink their ~./thunderbird directory to a cluster or workstation storage location. The reason thunderbird takes so much space is because it is set by default to keep local copies of your email. You can opt out of this by going to Edit > Account Settings > Syncronization & Storage and making sure the "Keep messages for this account on this computer" option is unchecked. After changing this you will have to restart Thunderbird and then do a Compact Folders. Also, go into Edit -> Preferences > Network & Disk Space and reduce the allowed size of the cache. You might want to do this for Firefox too.

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Computing Facilities

What computers can I use interactively?

The vast majority of computer resources at the Martinos Center are group owned. Ask your supervisor what computers are part of their group at the Center and what policies they may have for using them.

The machines gate, entry and door are our SSH servers for remote access into the center. It is also allowed for one to run text-based mail readers like pine or mutt on these computers. Any other use such as for analysis is prohibited.

The machine oct is designated for development and testing by users of any jobs interactively that they plan to run on the batch cluster (see next question) and can also be used to unpack data but not for normal analysis.

How do I use the non-interactive batch cluster "launchpad?"

For information on our batch clusters, including how to gain login access, please see our Computational Resources page.

What computers should I buy for use at the Center?

Quotes for DELL workstations (Linux and/or Windows) that the IT group supports can be found on our QUOTES page. We can get very good discounts off the web prices of Dell through our Partners representitive. Users can buy from other vendors and the IT group will do our best to support them, but the user will be responsible for dealing with getting hardware support from the vendor if we determines something is broken.

Whatever you decided to by, please first to discuss it so we can make sure it appropriate for your needs and for what we can handle at the Center.

For Apple computers, the best deals can be obtained from Harvard TCP division.

I bought my computer. What do I do to get it on the NMR network?

The first thing you need to do is register the computer with the Center SysAdmins so we have all the information we need to be able to help you in the future. This can be done by filling out the registration form found here.

What laptop do you suggest I buy?

For IBM laptops, the best deals can be obtained from Harvard TCP division. Also, we can get very good deals on Dell laptops. Go to their website and go through the Healthcare site to get an E-quote on the laptop configuration of your choice. Then send it to us and we will get a better quote from our Dell representative. If you are looking to buy personally, Dell gives employee discounts at http://www.dell.com/eppbuy.

How do I get my laptop on the network?

For laptops, you should configure the (non-wireless) network adapter for DHCP ("obtain IP address automatically"). In South Central, the scanner bay areas and the 2nd Floor East, you must register your laptop with us using this form.

The wall jacks that are network ports will always be in orange. Even then, not all the ports are active. Ask the IT group to check a port if you are not sure. Hubs and switches are not allowed at MGH by order of Partners Network Engineering. DO NOT use these on the orange ports. There are some hubs set up in various areas that are connected to a second network adapter on Linux workstations which are serving as routers for the devices on the hubs. This is provisionally allowed for now.

How do I encrypt my laptop?

Go to the NMR change password webpage and choose "add new laptop." Please complete as much information as possible, and check the box that says "Please contact me to help encrypt this laptop." Someone from the Martinos Center Help Desk will contact you with further details.

How do I change the TrueCrypt password on my laptop?

http://www.nmr.mgh.harvard.edu/martinos/userInfo/computer/truecrypt/password.html

Safeboot says my password is expiring, how do I change my safeboot password?

After you enter your username and password at the Safeboot login screen, check the box for "change password" and you will be prompted to change your password. You must enter your current username and password before you'll be able to check the box. There is no harm in waiting for the password to expire on its own. After it expires you will be prompted to change it before you can login. You can see a screen shot here.

Do I need to do anything if I move a computer/laptop?

If your laptop is connected to a network wall jack and is moved anywhere in CNY except South Central, first floor or second floor east, and is set up to use DHCP (get address automatically) there should be no problem. Currrently, for CNY 149 South Central, first floor or second floor east, your computer MAC address needs to be registered or it will only work on the private network hubs in South Central. To get your MAC address registered see How do I get my new computer/laptop on the network?

Before you move a desktop to a new office you should contact the and let us know the name of the computer, the current location and the new location you wish to move. You may very well need a new IP address because your new office may be on a different subnet and your old IP address will not work. The result will be that your computer will not see the network and you will not have access to it.

How should I dispose of old computer equipment?

Contact the with a description, model, S/N and MGH inventory tag (if present).

If the equipment has an MGH inventory tag you must contact (phone number 617-643-2197) to have it removed from their capital equipment inventory database. More information is available at http://www2.massgeneral.org/rsmg/mainequipment.asp

After contacting us with that information, if you are getting rid of computers with hard drives that you would like scrubbed, you can contact Partners I.S. to arrange for a pickup. More info here.

If you are throwing away monitors, printers or any computers with hard drives that don't require data scrubbing, you can contact Environmental Services at 6-5490 to have them picked up. Keyboards and mice can be disposed of in the regular trash.

How do I get on the network using wireless?



Partners I.S. supports two wireless networks that you can connect to.

The first, phspiaguest, is available to all guests. Once connected, you will need to open a browser and accept a certificate before you can connect to the web. phspiaguest is outside the Partners firewall, so no intranet websites or file shares can be loaded, nor can you print to network printers from it. Although non-encrypted devices are permitted to connect to this network, you cannot use it to conduct any hospital business, or conduct any transactions that require your NMR or Partners password unless you're on an encrypted device.

The second network, called phswifi3, can be used via the LEAP protocol, and requires your Partners username and password to connect. phswifi3 is inside the Partners firewall. Any mobile devices that connect to this WAP must be encrypted.

Wireless Access Points (WAP) are installed randomly throughout CNY149 and CNY75. Signal strength is relative to your proximity. Partners I.S. manages the WAPs and the wifi networks. Problems with either should be reported to the Partners Help Desk and not the Martinos Center Help Desk.

You are not allowed to install your own personal wireless access points. If Partners detects these on the network they will disable any ethernet ports being used by your wireless router.

Is there a flatbed scanner I can use to scan my photos/documents?

Yes. There is one in South Central connected to the Partners PC workstation on the first floor of CNY149. You will need your Partners username and ID in order to use it.

There is also a copier/scanner on the second floor of CNY75 near the elevator that you can use to scan a document to an email address. In order to email a scan, do the following:

  1. Press the Scanner button to the left of the copier display.
  2. Under the E-mail tab, choose 'Manual Entry' and enter the email address of the desired recipient (this can be yourself).
  3. Press 'Okay'.
  4. To the left of the E-mail tab, choose 'File Type / Name' and select either 'Single Page' and the desired file type (TIFF, PDF) or 'Multi-Page' and the desired file type (TIFF/PDF).
  5. Press 'Okay'.
  6. Place your document face up in the auto-feed tray.
  7. Press the green 'Start' button to the right of the copier display to scan your document(s).
  8. Once you the scan is complete, you must press the pound (#) symbol to send the document.

My computer won't turn on, what should I do?

Sometimes a complete power cycling of the computer will get it to power on again.

  1. Some computers have a second power switch in the back, where the power cord connects. Turn this to the 'off' position.
  2. Unplug your computer and wait 15-30 seconds.
  3. Plug the computer back in.
  4. Turn the power switch in the back of the computer back to the 'on' position.
  5. Press the power button on the front of the computer.

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Applications

What programs do we have a site license for?

Currently, the only application program for which the Martinos Center has a site license is McAfee anti-virus. No other applications such as Office, Windows, Endnote, or Matlab are site licensed. Any application other than McAfee anti-virus must be purchased by those wishing to use them.

The one qualified exception is Matlab for which we have a limited number of network licenses that let users run it free when running on workstations inside the Martinos Center network. If you need Matlab to run on your home PC, laptop or other machine outside the center, you will need to buy a standalone license as discussed below.

How do I install McAfee antivirus?

The Center has site licenses for McAfee anti-virus software. See the instructions below for installing McAfee on your Mac.

Instructions for installing McAfee anti-virus on Mac OSX

For Windows XP and Windows 7, we recommend Microsoft Security Essentials (MSE).

How do I run Matlab on my NMR linux computer?

You can see what versions of MATLAB are currently available for running on Martinos Linux systems by running

ls /usr/pubsw/bin/matlab*

How do I run Matlab on my own Windows or Mac computer?

Standalone License

If you need a copy of Matlab that will work wherever you go you need to buy a standalone license. Contact and ask them to give you a quote.

Network License

This version only works when you are connected to the network inside the Partners firewall.
Install instructions here (NMR account required).

How can I install Microsoft Office?

On April 1, 2013, Partners HealthCare signed an Enterprise Agreement with Microsoft.

The agreement allows each user to install Microsoft Office on up to 5 computers used for business-related purposes. This includes Microsoft Office versions 2007 and 2010.

To request software, please open a ticket with the Partners Help Desk: http://helpdeskselfservice.partners.org (internal only).

How do I buy SPSS or SAS or S-PLUS?

Recently Harvard was notifed by SPSS that they cannot resell SPSS licences at the educational discount to their hospital affiliates. This is the same thing Microsoft told them many years ago. This new policy seems to apply to all education software resellers. So for SPSS, if you need to buy it on a Partners PO, you will be paying full price.

SAS and S-PLUS can be bought at academic discounts still from Harvard so contact for more information.

Another option is to convert to using 'R', the open source statical software package. R has quickly grown in support and use and from what I understand is really becoming the new industry standard. Check out R's main web site.

Though R is mostly based on the language of the 'S'/'S-Plus' package, there are resources for SPPS and SAS users who want to use it such as this site.

We have R installed at the Martinos Center right now. Just run 'R'.

How do I buy Adobe Products?

We are no longer able to buy Adobe products at academic discount through Harvard using Partners funds. If you absolutely have to buy an Adobe product via a Partners PO, you will have to pay retail prices at some place like PCConnection at this time. If you have a Harvard ID and want to use your own funds or a Harvard grant, you can still buy the products via Harvard TPC at discount.

How do I buy Endnote?

The best deal on Endnote is from Harvard. See the ISI Researchsoft section of the Harvard Price List.

How do I buy other software?

Take a look first at the Harvard Price List. If you have a MIT association, you can check with them. Otherwise, check out PCConnection who gives us pretty good discounts. Also check out the prices from Insight on Partners Software Asset Management Home Page.

How do I run Freesurfer or other analysis programs?

The IT Support Group does not support specific analysis programs. The default login settings for new users does include an alias nmrenv for setting up your environemnt for running the FreeSurfer tools. For more on Freesurfer, you can check the Freesurfer Website. For support issues, send email to or join the Yahoo! group at martinos-tech.

I need program X installed on my workstation?

Our support resources are limited and installing non-standard software on user workstations will be considered on a case-by-case basis. Email the .

What program do I use to view/edit images? To screen capture? I cannot find the xv program?

Use the commands from the ImageMagick suite of tools. Run 'man ImageMagick' for a list of commands. The display command can be used to view and edit images. The import command can be used to screen capture.

The xv program is a commercial program that requires anyone who uses it to buy a license. We will not install it on systems unless the user proves they have bought a license.

How do I get my Linux box to show Chinese/Japanese/etc.?

You should contact the and ask them to install support for your desired language on your workstation (make sure to give the name of the workstation).

My GNOME Desktop is acting strangely. How do I reset it?

If a linux computer crashes while you are logged in or if you go over your home directory quota, your GNOME settings may become corrupted. These instructions will help you reset GNOME to orginal defaults. This will only work if you are logged out of all GUI logins on all NMR linux computers (including VNC, and NX sessions). Sitting at a linux machine's console, first log out (use Ctrl-Alt-Bksp to force quit your desktop if you have no panel) and then press Ctrl-Alt-F1 together. Login at the text prompt and then do

pkill -u $USER gconfd-2 pkill -u $USER nautilus rm -rf .gnome .gnome2 .gconfd .gconf/desktop .gtk* .sawfish* .save-* .gnome*private .gvfs rm -rf /tmp/gconfd-$USER /tmp/orbit-$USER

Also look in the directories:

~/.config ~/.local/share

for files/directories with gnome or gtk in their names and remove them.

Then 'exit' to logoff and press Ctrl-Alt-F7 together. You can then login as normal. If not at the console, just ssh to any Linux box and run the above commands.

Remember to go into Screensaver Preferences after this and set your screensaver back to Blank

How can I change my default login from Gnome to KDE?

This is now an option from the graphical login screen.

Firefox keeps complaining it is already running. Should I create a new profile?

Please read the explanation on this page. Assuming you are not running Firefox already and have a stale lock, you can will simply need to delete the lock files from your default profile folder. You can find these files using these commands (NOTE: in what follows -name is the literal text -name. Not your username.):

find ~/.mozilla/firefox -name lock find ~/.mozilla/firefox -name .parentlock

BEFORE YOU DELETE THE "lock" FILE, do an "ls -l" on it to see where it points. It will point to something like "132.183.203.167:+7287" which means it thinks firefox is running on the machine with IP address 132.183.203.167 with process ID 7287. Do an 'ssh' to that IP address and login and run 'ps auxw | grep firefox' to see if firefox really is running there.

If firefox still refuses to run and you are sure you have no other instance of it running, then follow the steps in the next item to reset your firefox settings.

Firefox is acting abnormally and/or not displaying correctly.

Try resetting your firefox settings by following the below steps:

cd ~/.mozilla/firefox ls

Figure out what your profile directory is (some random string) and cd into it. Do an 'ls' and you should see an extensions directory. Then run:

rm -rf extensions/*

Then try to start firefox. If firefox still does not start, make a copy of the bookmarkbackups directory from your profile somewhere safe. Then remove your whole profile directory. Run firefox. Assuming it works, exit it. Then restore the bookmarkbackups directory from your backup. Then run firefox again and do a restore of your bookmarks.

Someone in my lab has locked the screen on their linux desktop. Can I unlock it?

The key combination ctrl-alt-backspace will reboot the X server and force logout anyone who is logged in at the console. This will also kill any processes that user was running. Note ctrl-alt-backspace is not the same as ctrl-alt-del (which will reboot the entire computer).

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Files and Disk Space

Why is my login to CentOS hanging?

If you put a symlink to another computer in your home directory, or if you source directories on other computers automatically in your .cshrc or .login files, then you have made your CentOS logins dependent on those computers being online. If they are not online, your logins will hang. Either delete the dependencies, or get those computers back online. We recommend you put all symlinks one directory level down from your home directory (ie ~/links/) to avoid this problem.

A quick fix, is to reset your .cshrc and .login files.

   cd ~
   mv .tcshrc .tcshrc.SAVE  (.tcshrc might not exist, that's ok)
   mv .cshrc .cshrc.SAVE
   mv .login .login.SAVE
   cp /space/amaebi/1/admin/skel/.cshrc .
   cp /space/amaebi/1/admin/skel/.login .

If you cannot login at all, contact the Help Desk and ask us to reset these files for you.

How do I use the graphical file browser in Linux to view my partitions in /space ?

Don't use it. The Martinos Center uses an automounter to handle over a thousand network accessible volumes. This overwhelms the nautilus GUI file browser and most others too. It is buggy, and will often cause your linux computer to freeze. You will avoid a great amount of headache if you learn to use the unix command line terminal to navigate through your lab's file space.

Why does my home directory have such a small quota?

Home directories are not the place to store analysis data. These are personal files spaces for simple documents, email and settings. Research data should be stored on group volumes or central RAID volumes ( /space or /cluster). The home directory quota is 2GB. Ask your group's PI about where your group volumes are that you can store your analysis data on.

To figure out how much of your home directory quota you're using, open a terminal and run:

    quota -s

I am over quota. How do I fix it?

You will need to get to a text login. If you are at a Linux workstation, log out if you are logged in. Press Ctrl-Alt-F1 to get a text login and then login. Run 'quota' to see how far you are over quota. Delete or move files to get comfortably under quota. Then logout and press Ctrl-Alt-F7 to go back to the GUI login.

You can run

du -sk -- .??* * | sort -n

as a way to get a list of what is taking up the most room. The .??* catches hidden directories like .Trash which is often filled as people forget to empty it.

After going over quota is it common that your Gnome desktop settings might be corrupted. If so, please follow our instructions for resetting gnome on this FAQ.

Where can I store my data?

Each group is responsible for buying the disk storage space they need to do their analysis. The Martinos Center has a large storage cluster attached to the batch compute cluster from which space is sold at $300/TB/year. This includes a weekly mirror backup. This space is ideal for those using the compute cluster but is also great for use from Linux workstations and can even be accessed from OSX and Windows machines. For more information, please see our Disk Space page.

If you are a new user, ask your supervisor or a more experienced user in your group about what disk spaces your group may already own.

Is there any large temporary space I can use?

Yes, a few spaces. Please see our Disk Space web page for a list.

Is my data backed up?

That depends on where it is, and what kind of backups you, or your lab, arranged for that location. Our recommendations, which a lot of Martinos Center labs follow, are described on our Backup web page.

Is my home directory backed up?

Yes. See our Backup web page.

How do I get files restored from a volume that is backed up?

Send us an detailing the full path of the files and directories you need restored. Tapes for our old central RAIDs are stored in building 120 and due to increments, many tapes may have to spooled through. So the whole process can take a couple of days.

Who can read, write, delete my files?

Please read the Basic File Permisssions section on our Security page.

How do I setup permissions so a group of users have write access?

This is a complex issue with no simple answer. There is a discussion of what you need to know on our Understanding Group Permissions in UNIX page.

How do I find out what permission groups I am in?

Log in to your Linux account and in a terminal window run the command

groups

A list of groups your account is in will be printed. The first group listed will be your personal group. You can give an account name as an argument to find out what groups another user is in.

To find out what users are in a particular group named groupname, you need to run

ypmatch groupname group

How secure is my data?

When someone asks "how safe is my data?", there are at least two different aspects to what "safe" means: data loss/corruption and data access security. The first issue is discussed on our Backup web page. The security issue is discussed on our Security web page.

How do I mount a USB drive on my computer?

For Linux CentOS systems, plug USB cable from the drive to the USB port on the computer. After a few seconds the drive should mount automatically under the /media/<LABEL> directory if it has been given a label or under /media/usbdrive if it hasn't.

For non-UNIX filesystems, the owner of the files at the mount point will be the current user logged in at the computer console. If no one is logged in at the computer console (i.e. only ssh'ed in remotely), the USB drive will not auto-mount.

Make sure to use the USB 2.0 ports. These are usually only on the back of the machine on a PCI card (unless you have a post-2008 machine). You can tell if your disk is in a 2.0 plug (usually) by running the command 'lsusb' in a terminal window after the drive mounts. You should see the drive on Bus 001. If not, it is on a USB 1.1 plug.

Why use USB 2.0 rather than USB 1.1? USB isn't particually fast as a rule but USB 1.1 is glacially slow by comparison to USB 2.0.

For Mac OSX Tiger or Windows XP systems, plug the USB cable from the drive to the USB port on the computer. After a few seconds you should see the drive mounted on your Desktop (for Mac OSX Tiger systems) or in "My Computer" (for Windows).

These instructions work for thumb drives as well.

IMPORTANT NOTE! ALWAYS unmount your disks BEFORE you unplug them. Failure to do so can result in unrecoverable data corruption.

How do I best copy/move large amounts of data?

For transfering large numbers of files within the Martinos Center, you should use the rsync command. See our rsync Tutorial. For remote transfers, see the REMOTE ACCESS section below.

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Remote Access

How do I get a text login to the Linux systems from outside MGH?

Please read the SSH Login section of our Remote Access page.

How do I get a GUI login to Linux/Windows/Mac systems from outside MGH?

To run Linux graphics programs like Freesurfer on Linux systems in the Martinos Center but with the graphics displaying on a system outside MGH, read the VNC over SSH tunnel section of our Remote Access page.

How do I use NX to connect to my linux computer?

Step by step instructions, including screen shots can be found at http://www.nmr.mgh.harvard.edu/martinos/userInfo/computer/NX/

How do I transfer my data to/from outside MGH?

Please read the Transfering Data section of our Remote Access page.

How do I make data available via FTP to outside users?

Please read the Sharing Data section of our Remote Access page.

How can outside users send me data files?

Please read the Sharing Data section of our Remote Access page.

How do I access internal MGH web sites from outside MGH?

Please read the Web Proxy section of our Remote Access page.

Do you support VPN?

No, the Martinos Center itself does not have an VPN setup. But MGH/Partners does which would put you inside the MGH firewall to handle all the above items. Using their VPN require you to have a Partners account and to register with the Remote Access service. There VPN also cuts off your computer from all other networks while you are VPN'ed into MGH so that can create problems. For more info go to the internal-only Partners Helpdesk.

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Printing

How do I print to printer X at the center?

Please read the Printing web page.

Who do I contact if the printer needs paper?

It is not the responsibility of the Sysadmins to stock the printers with paper. Do not email the asking us for paper. Network printers are a shared resource at the Martinos Center, so if you use the printers, it is your responsibility to get paper for them. Paper is stocked in the Administrative area (Rm 2301) next to Janice White's desk. Do not contact Janice and tell her you need paper, you must go to the office and get it.

Who do I contact if the printer needs toner?

All printer users are responsible for restocking and installing ink cartridges. This is not the responsibility of the help desk. Most groups have designated personnel who contact Janice when new toner needs to be ordered.

If you replace a toner cartridge, please use the packaging from the new cartridge to recycle the old one. The box with the new cartridge will contain a UPS shipping label you can affix to the box to send the old cartridge back to the manufacturer. You need to label the box with the old cartridge and take it to the UPS receiving area next to the first floor mail room in building 149.

Who do I contact if the printer looks fine but jobs don't print?

You should contact the but first try power cycling the printer (turn it off, wait 10 seconds and turn it back on) and resending your document to print. Also make sure the computer from which you are trying to print is connected to the network (do webpages load ok?). As always, when you email us, be sure to include the name and physical location of the computer you're using.

Who do I contact if the printer is just plain broken physically?

Call the Partners Help Desk at 6-5085 to report the problem. They will send a technician to the printer and is it best to have someone in the area of the printer (i.e. YOU) be the contact. See if the printer has a Partners/MGH Control number on it and have that ready when you call. If you see no control number, make sure to know the model number and room number of the printer.

How do I get a conference poster printed?

Please read our Poster Printing web page.

How do I get something printed on both sides of the page?

Please read our Duplex Printing web page.

I keep getting errors trying to print in MATLAB

Unfortunately Java is just plain broke and the print GUI in matlab will often just fail. You will have to use the print command from the command line as documented at the following address.

http://www.mathworks.com/access/helpdesk/help/techdoc/ref/print.html

And in general you will do something like

print -dpsc2 -Psccolor

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Web and Other Services

How do I get a website for my research group?

We can setup Web space for your group where you may put pages you design and write yourself. The base URL for the page area, the Web address, will be of the form http://www.nmr.mgh.harvard.edu/Labname where Labname can be any short-ish string you like with no spaces or punctuation in it. Just contact us at for more info.

How do I get a Wiki website for my research group?

We can setup a Wiki Web space for your group where you may put information related your group's research. The base URL for the page area, the Web address, will be of the form http://gate.nmr.mgh.harvard.edu/Labname where Labname can be any short-ish string you like with no spaces or punctuation in it. Martinos Center computer account holders can request such a site by using the create a Wiki request form.

How do I get a website just for my personal stuff?

Send email to the Martinos Center Help Desk and request that we create a /space/public_html/user directory for you to write to. Any files you put there will be visible from http://www.nmr.mgh.harvard.edu/~username. If you create a file called index.html in the directory it will automatically load anytime someone opens a browser to that link. If you choose not to have an index file, the browser will list all the contents of the directory.

How do I find out if my website is being browsed?

Web page hit statistics are maintained for all virtual hosts on the Web server. These statistics may be reached from this Web page statistics link. These Web page hit statistics are based on what local URL is used and the IP address of the site browsing them.

How do I create, change or hide my people page data on the main website?

Please see the People Page Editing web page.

How do I add a photo to my people page data on the main website?

Create a jpg that is 150 x 150 pixels and email it to .

Can you setup a Wiki for my group?

Yes, we use the MediaWiki wiki engine. We can setup a site for you. Right now accounts on wiki sites are separate from the normal NMR accounts and thus not part of our "single signon". Contact us at for more info.

Can you setup a content portal like Plone for my group?

This is being investigated but is not yet available. Send email to to register your interest.

How can I access journal article PDFs?

The Martinos Center has no special access itself. If you have a Harvard appointment, you can access articles through their eCommons site.

My web browser says a certificate could not be verified when I try to access a Martinos web page over https. Can I fix this?

You need to download the Martinos Center Certificate Authority and install it in your web browser. On Windows, do this by clicking the following URL in the Internet Explorer Web browser.

http://www.nmr.mgh.harvard.edu/nmrca.crt

A dialog should pop up. Choose View Certificate Authority. Click the two check boxes and Accept. Enter anything you want for a certificate password. If this is your laptop alone, just leave it blank. I don't really understand the need for this. It is annoying as you will be asked for it each time you make a connection to our secure site.

Various versions of Firefox handle this differently, but the concept is the same. For more info, see this Firefox Knowledge Base article.

On Mac OX, click on the same link above in Safari. Nothing much will happen on the browser screen but the certificate should get downloaded to your download area, often your home directory, your Documents directory or your Desktop. Double click on the nmrca.crt icon and the Keychain utility should fire up. It will ask if you want to add the certificate. In the Keychain pull down list select X509Anchors, that's the trusted server list. Click OK and you should be asked for your password, enter it and click OK. It should add the certificate to your keychain at that point. Then you can quit the Keychain utility. That should do it. When you run Mail next, it should no longer gripe about the certificate being unverifiable.

If you use Firefox on Linux, Windows or OSX, also just click on the link above and follow the directions in the dialogs that come up for adding the NMR/Martinos Certificate to Firefox.

The Partners web content filter is blocking access to a site I need to use, what should I do?

It's the Partners Help Desk that is doing the blocking. Open a ticket with them to have it unblocked. http://helpdesk.partners.org/computerhd/issues/xnewissue.asp (requires partners username/pw)

Can I recruit study subjects on any NMR mailing lists?

You may use the community@nmr list to recruit study subjects only if you have explicit IRB approval to use this list. You must start your recruitment email with text stating that you have IRB approval. Simply using IRB approved wording from a study ad is not sufficient. You must have approval to use the mailing list itself. Here is an example of an IRB amendment proposal used for this purpose.

to your IRB so she can confirm that you have permission to query the clinical PACS. Once we have that confirmation, the IRB number and expiration date and your /cluster destination, we will grant you access to the application.

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